Posted on October 18, 2009 by Randy Goruk
I recently worked with a client who wanted to take their already high level of Customer Service to a higher level. In preparation for the customized workshop, I re-read this great little book – Customer Love by Mac Anderson.
It is slammed full of 24 – great customer service stories that make you smile and appreciate there are [...]
Filed under: Culture, Leadership, Values | Tagged: customer love, customer satisfaction, customer service, customer service culture, customized workshop, enhance customer service, great customer service stories, ideas and techniques, mac anderson | 1 Comment »
Posted on August 22, 2008 by Randy Goruk
I am stunned, shocked and appalled at a recent story I heard about a 911 operator in the Atlanta area.
Now I may not have all of the facts – but the bottom line is someone lost their life because apparently the 911 operator messed up the call … and had a history of messing up on the [...]
Filed under: Caring, Character, Communication, Culture, Developing Your People, Leadership, Self Development, Team Building, Values | Tagged: 360 degree feedback survey, accountability, accountable, accountable for performance and behavior, behavior problems, boss, development of people, Leadership, leadership credibility, leadership development, morale problems, solution for incompetence, solutions for bad work environment, solutions for someone who is in wrong position | Leave a Comment »
Posted on August 14, 2008 by Randy Goruk
Thought you might enjoy this article from a Syracuse newspaper – READ IT HERE.
This article reminds me of the leadership lessons learned in the book – The Leadership Pill: The Missing Ingredient In Motivating People Today by Ken Blanchard and Marc Muchnick.
The leader who has a vision, has a plan, treats his team with respect, has [...]
Filed under: Caring, Character, Communication, Culture, Leadership, Team Building, Values | Tagged: coaching, communication skills, Leadership, leadership character, Leadership lessons, leadership skills, teamwork, Values, vision | Leave a Comment »
Posted on August 5, 2008 by Randy Goruk
As a kid, I read and enjoyed the humor of MAD Magazine. Sick, I know but I was a kid.
I never expected in my wildest dreams that I would extract a leadership lesson as a result of this 56 year old classic publication. However, the recent reaction and action by Circuit City leadership serves up a fresh [...]
Filed under: Communication, Culture, Leadership, Team Building, Values | Tagged: Circuit City, Culture, Leadership, leadership development, Leadership lessons, Mad Magazine, Values | Leave a Comment »
Posted on July 29, 2008 by Randy Goruk
I found the Randy Pausch Last Lecture video and book very uplifting and inspiring – full of life and leadership lessons. If you haven’t seen the video, you can see it here … and you can get the book here.
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No Job Is Beneath You
Everyone needs to read this segment in the book – page 168 … it’s [...]
Filed under: Communication, Culture, Leadership, Self Development, Team Building | Tagged: Communication, Culture, entitlement, humility, lead by example, leadership development, randy pausch, the last lecture, value of teamwork | 1 Comment »
Posted on July 25, 2008 by Randy Goruk
I found the Randy Pausch Last Lecture video and book very uplifting and inspiring – full of life and leadership lessons. If you haven’t seen the video, you can see it here … and you can get the book here.
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Do Not Ignore the Importance of Culture
In the Last Lecture book – pg171, the author talks about [...]
Filed under: Culture, Values, Work / Life Balance | Tagged: company cuture, cuture, from day one, Leadership, randy goruk, randy pausch, the last lecture | 1 Comment »
Posted on July 24, 2008 by Randy Goruk
I found the Randy Pausch Last Lecture video and book very uplifting and inspiring – full of life and leadership lessons. If you haven’t seen the video, you can see it here … and you can get the book here.
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A Proper and Meaningful Apology
On occasion exceptional leaders will mess up to a point where they need [...]
Filed under: Character, Culture, Self Development, Team Building, Values | Tagged: Character, company culture, credibility, Leadership, leadership coaching, making an apology, randy pausch, Team Building, the last lecture | Leave a Comment »
Posted on July 22, 2008 by Randy Goruk
I found the Randy Pausch Last Lecture video and book very uplifting and inspiring – full of life and leadership lessons. If you haven’t seen the video, you can see it here … and you can get the book here.
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Time Management Tips
Here are time management tips that came from pages 108 – 110
* Time must be [...]
Filed under: Culture, Self Development | Tagged: delegation, empowerment, leadership development, personal productivity, randy pausch, the last lecture, time management, training | Leave a Comment »
Posted on July 15, 2008 by Randy Goruk
I found the Randy Pausch Last Lecture video and book very uplifting and inspiring – full of life and leadership lessons. If you haven’t seen the video, you can see it here … and you can get the book here.
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Feedback is Vital to Growth
For an individual and a company to grow, everyone needs feedback on their [...]
Filed under: Caring, Communication, Culture, Self Development, Values | Tagged: Communication, feedback, Leadership, leadership development, leadership skills, leadership training, personal development, randy pausch, the last lecture | Leave a Comment »
Posted on July 15, 2008 by Randy Goruk
I found the Randy Pausch Last Lecture video and book very uplifting and inspiring – full of life and leadership lessons. If you haven’t seen the video, you can see it here … and you can get the book here.
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The Power of Humility
Do you know a boss or manager who is constantly taking credit for anything and everything good [...]
Filed under: Caring, Character, Culture, Self Development, Team Building, Values | Tagged: humility, Leadership, leadership development, leadership skills, randy pausch, the last lecture | Leave a Comment »
