Complimentary Webinars on Productivity, Sales and Communications December 8, 9, 10

Have you ever been to a complimentary webinar that delivers meaningful value?  We are offering multiple webinars on productivity, sales and communications December 8th, 9th and 10th.  Click the link to learn more and register.
End the Chaos – How to Become A Personal Productivity Champion in 2010  Tuesday 12/8 1pm EST
We will share proven strategies [...]

Customer Satisfaction

I recently worked with a client who wanted to take their already high level of Customer Service to a higher level. In preparation for the customized workshop, I re-read this great little book – Customer Love by Mac Anderson.
It is slammed full of 24 – great customer service stories that make you smile and appreciate there are [...]

Leadership Self Assessment

I came across the following leadership self assessment that may help you determine if you are fit to lead.
Simply answer the following questions yes or no, then determine if a leadership coach can help you improve your fitness to lead.
These questions were adapted from “The Tests of a Prince”, by Ivan Lansberg, Harvard Business Review September 2007

Does my experience and training fit [...]

What Does A 360 Degree Feedback Survey Do ?

A 360° feedback survey;
• Measures leadership behaviors and competencies
• Provides feedback on how others perceive an employee
• Addresses relevant leadership skills such as communication, planning, and accountability
• Brings focus on subjective areas such as teamwork, character, and leadership effectiveness 
Return to LeadersEdge 360 Home Page

Leadership and Tolerating Mediocrity

I am stunned, shocked and appalled at a recent story I heard about a 911 operator in the Atlanta area.
Now I may not have all of the facts – but the bottom line is someone lost their life because apparently the 911 operator messed up the call … and had a history of messing up on the [...]

Leadership Performance

Thought you might enjoy this article from a Syracuse newspaper – READ IT HERE.
This article reminds me of the leadership lessons learned in the book – The Leadership Pill: The Missing Ingredient In Motivating People Today by Ken Blanchard and Marc Muchnick.
The leader who has a vision, has a plan, treats his team with respect, has [...]

Choose Your Boss – Results

Earlier in the week I posted a “Choose Your Boss” blog – here.
If you remember I wondered “if entertainers, politicians, musicians, actors / actresses, professional athletes, and celebrities would make great business leaders.”
I asked you to vote for the person who you thought would make the best boss – Barack Obama – Roger Clemens [...]

“What, Me Worry?”

As a kid, I read and enjoyed the humor of MAD Magazine. Sick, I know but I was a kid.
I never expected in my wildest dreams that I would extract a leadership lesson as a result of this 56 year old classic publication. However, the recent reaction and action by Circuit City leadership serves up a fresh  [...]

Choose Your Boss

Happy Birthday goes out today to Barack Obama (47) – Roger Clemens (46) – Lauren Tom (49) and the late Louis Armstrong was born on this date in 1901.

All very talented people with special gifts. I often wonder if entertainers, politicians, musicians, actors / actresses, professional athletes, and celebrities would make great business leaders.
So let’s have [...]

Last Lecture – Leadership Lesson 10

I found the Randy Pausch Last Lecture video and book very uplifting and inspiring – full of life and leadership lessons. If you haven’t seen the video, you can see it here … and you can get the book here.
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Do Unto Others
On page 158, Mr. Pausch writes – “Go out and do for others what somebody [...]