Posted on October 18, 2009 by Randy Goruk
I recently worked with a client who wanted to take their already high level of Customer Service to a higher level. In preparation for the customized workshop, I re-read this great little book – Customer Love by Mac Anderson.
It is slammed full of 24 – great customer service stories that make you smile and appreciate there are [...]
Filed under: Culture, Leadership, Values | Tagged: customer love, customer satisfaction, customer service, customer service culture, customized workshop, enhance customer service, great customer service stories, ideas and techniques, mac anderson | 1 Comment »
Posted on February 10, 2009 by Randy Goruk
I came across the following leadership self assessment that may help you determine if you are fit to lead.
Simply answer the following questions yes or no, then determine if a leadership coach can help you improve your fitness to lead.
These questions were adapted from “The Tests of a Prince”, by Ivan Lansberg, Harvard Business Review September 2007
Does my experience and training fit [...]
Filed under: 360 Degree Feedback, Developing Your People, Leadership, Professional Coaching, Self Development, Strategic Planning, Values | Tagged: Leadership, leadership coach, leadership coaching, leadership development, leadership self assessment, leaqdership growth, personal development | 1 Comment »
Posted on September 5, 2008 by Randy Goruk
A 360° feedback survey;
• Measures leadership behaviors and competencies
• Provides feedback on how others perceive an employee
• Addresses relevant leadership skills such as communication, planning, and accountability
• Brings focus on subjective areas such as teamwork, character, and leadership effectiveness
Return to LeadersEdge 360 Home Page
Filed under: 360 Degree Feedback, Character, Communication, Developing Your People, Leadership, Planning, Self Development, Strategic Planning, Team Building, Values, Work / Life Balance | Tagged: Character, Communication, leadership behaviors, leadership competencies, leadership effectiveness, leadership skills, planning and accountability, teamwork | Leave a Comment »
Posted on August 22, 2008 by Randy Goruk
I am stunned, shocked and appalled at a recent story I heard about a 911 operator in the Atlanta area.
Now I may not have all of the facts – but the bottom line is someone lost their life because apparently the 911 operator messed up the call … and had a history of messing up on the [...]
Filed under: Caring, Character, Communication, Culture, Developing Your People, Leadership, Self Development, Team Building, Values | Tagged: 360 degree feedback survey, accountability, accountable, accountable for performance and behavior, behavior problems, boss, development of people, Leadership, leadership credibility, leadership development, morale problems, solution for incompetence, solutions for bad work environment, solutions for someone who is in wrong position | Leave a Comment »
Posted on August 14, 2008 by Randy Goruk
Thought you might enjoy this article from a Syracuse newspaper – READ IT HERE.
This article reminds me of the leadership lessons learned in the book – The Leadership Pill: The Missing Ingredient In Motivating People Today by Ken Blanchard and Marc Muchnick.
The leader who has a vision, has a plan, treats his team with respect, has [...]
Filed under: Caring, Character, Communication, Culture, Leadership, Team Building, Values | Tagged: coaching, communication skills, Leadership, leadership character, Leadership lessons, leadership skills, teamwork, Values, vision | Leave a Comment »
Posted on August 8, 2008 by Randy Goruk
Earlier in the week I posted a “Choose Your Boss” blog – here.
If you remember I wondered “if entertainers, politicians, musicians, actors / actresses, professional athletes, and celebrities would make great business leaders.”
I asked you to vote for the person who you thought would make the best boss – Barack Obama – Roger Clemens [...]
Filed under: Character, Values | Tagged: leadership characteristics, leadership competencies, leadership values | 1 Comment »
Posted on August 5, 2008 by Randy Goruk
As a kid, I read and enjoyed the humor of MAD Magazine. Sick, I know but I was a kid.
I never expected in my wildest dreams that I would extract a leadership lesson as a result of this 56 year old classic publication. However, the recent reaction and action by Circuit City leadership serves up a fresh [...]
Filed under: Communication, Culture, Leadership, Team Building, Values | Tagged: Circuit City, Culture, Leadership, leadership development, Leadership lessons, Mad Magazine, Values | Leave a Comment »
Posted on August 4, 2008 by Randy Goruk
Happy Birthday goes out today to Barack Obama (47) – Roger Clemens (46) – Lauren Tom (49) and the late Louis Armstrong was born on this date in 1901.
All very talented people with special gifts. I often wonder if entertainers, politicians, musicians, actors / actresses, professional athletes, and celebrities would make great business leaders.
So let’s have [...]
Filed under: Leadership, Values | Tagged: Barack Obama, boss, Lauren Tom, leader, leadership attributes, leadership characteristics, Louis Armstrong, Roger Clemens | 1 Comment »
Posted on July 29, 2008 by Randy Goruk
I found the Randy Pausch Last Lecture video and book very uplifting and inspiring – full of life and leadership lessons. If you haven’t seen the video, you can see it here … and you can get the book here.
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Do Unto Others
On page 158, Mr. Pausch writes – “Go out and do for others what somebody [...]
Filed under: Caring, Character, Developing Your People, Leadership, Self Development, Values | Tagged: career growth, leaders who care, Leadership, leadership development, mentoring, randy pausch, the last lecture | Leave a Comment »
Posted on July 25, 2008 by Randy Goruk
I found the Randy Pausch Last Lecture video and book very uplifting and inspiring – full of life and leadership lessons. If you haven’t seen the video, you can see it here … and you can get the book here.
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Do Not Ignore the Importance of Culture
In the Last Lecture book – pg171, the author talks about [...]
Filed under: Culture, Values, Work / Life Balance | Tagged: company cuture, cuture, from day one, Leadership, randy goruk, randy pausch, the last lecture | 1 Comment »