Customer Satisfaction

I recently worked with a client who wanted to take their already high level of Customer Service to a higher level. In preparation for the customized workshop, I re-read this great little book – Customer Love by Mac Anderson.
It is slammed full of 24 – great customer service stories that make you smile and appreciate there are [...]

Leadership Self Assessment

I came across the following leadership self assessment that may help you determine if you are fit to lead.
Simply answer the following questions yes or no, then determine if a leadership coach can help you improve your fitness to lead.
These questions were adapted from “The Tests of a Prince”, by Ivan Lansberg, Harvard Business Review September 2007

Does my experience and training fit [...]

What Does A 360 Degree Feedback Survey Do ?

A 360° feedback survey;
• Measures leadership behaviors and competencies
• Provides feedback on how others perceive an employee
• Addresses relevant leadership skills such as communication, planning, and accountability
• Brings focus on subjective areas such as teamwork, character, and leadership effectiveness 
Return to LeadersEdge 360 Home Page

Leadership and Tolerating Mediocrity

I am stunned, shocked and appalled at a recent story I heard about a 911 operator in the Atlanta area.
Now I may not have all of the facts – but the bottom line is someone lost their life because apparently the 911 operator messed up the call … and had a history of messing up on the [...]

Leadership Performance

Thought you might enjoy this article from a Syracuse newspaper – READ IT HERE.
This article reminds me of the leadership lessons learned in the book – The Leadership Pill: The Missing Ingredient In Motivating People Today by Ken Blanchard and Marc Muchnick.
The leader who has a vision, has a plan, treats his team with respect, has [...]

Choose Your Boss – Results

Earlier in the week I posted a “Choose Your Boss” blog – here.
If you remember I wondered “if entertainers, politicians, musicians, actors / actresses, professional athletes, and celebrities would make great business leaders.”
I asked you to vote for the person who you thought would make the best boss – Barack Obama – Roger Clemens [...]

“What, Me Worry?”

As a kid, I read and enjoyed the humor of MAD Magazine. Sick, I know but I was a kid.
I never expected in my wildest dreams that I would extract a leadership lesson as a result of this 56 year old classic publication. However, the recent reaction and action by Circuit City leadership serves up a fresh  [...]

Choose Your Boss

Happy Birthday goes out today to Barack Obama (47) – Roger Clemens (46) – Lauren Tom (49) and the late Louis Armstrong was born on this date in 1901.

All very talented people with special gifts. I often wonder if entertainers, politicians, musicians, actors / actresses, professional athletes, and celebrities would make great business leaders.
So let’s have [...]

Last Lecture – Leadership Lesson 10

I found the Randy Pausch Last Lecture video and book very uplifting and inspiring – full of life and leadership lessons. If you haven’t seen the video, you can see it here … and you can get the book here.
**********************************************
Do Unto Others
On page 158, Mr. Pausch writes – “Go out and do for others what somebody [...]

The Last Lecture – Leadership Lesson 7

I found the Randy Pausch Last Lecture video and book very uplifting and inspiring – full of life and leadership lessons. If you haven’t seen the video, you can see it here … and you can get the book here.
**********************************************
Do Not Ignore the Importance of Culture
In the Last Lecture book – pg171, the author talks about [...]