Last Lecture – Leadership Lesson 6

I found the Randy Pausch Last Lecture video and book very uplifting and inspiring – full of life and leadership lessons. If you haven’t seen the video, you can see it here … and you can get the book here.

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A Proper and Meaningful Apology

On occasion exceptional leaders will mess up to a point where they need (or should) apologize for a mistake they make. Unfortunately, most apologies seem to leave you empty – you just don’t feel like the one who is apologizing truly means what they say.  You feel they are saying what they have to say just to get out of hot water and to move on … like when your sales manger misses their quarterly sales forecast by a bunch.

A less than meaningful apology is shallow – but it is easy and convenient for those who lack in character !

Randy Pausch’s book – page 162 – addresses 3 parts to a proper apology. Follow his advice and you shouldn’t go wrong. But more importantly, do what you can to avoid being put in a position where an apology is necessary.

If you have a serious need to learn how – or to teach one of your subordinates – to properly apologize over an issue, I’d recommend you read The One Minute Apology: A powerful way To Make Things Better by Ken Blanchard and Margret McBride

Leaders have an obligation to make their people and their teams better at what they do and how they do. A proper apology is often overlooked as an import part of building trust and credibility with teammates.

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