Tales of Customer Service

36828924_thbPerhaps inspired by my bad experience with a dry cleaning company a few weeks ago, a coaching client of mine sent me a link to some incredibly good customer service stories.

I’d like to share them with you … simply click here to access them.

If you don’t have time to read them all, scroll down to the bottom story and read about Zappos approach to customer service – good stuff – but do find time later to come back to them.

Also, take the time to listen to the accompanying ‘podcast’ … you’ll hear a great story customer service story involving Mickey Mantle and the Baseball Hall of Fame.

I’m sure the customer service your organization provides is fantastic and you have dozens of stories to tell too … however my leadership tip this week is to have you share these customer service stories with your team.

They are inspiring and may lead to something positive as you strive to ‘wow’ your customers.

Register to receive Randy Goruk’s Leadership Tip of the Week directly here.

For more leadership development tips, join Randy at www.FaceBook.com/LeadersEdge360


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